mocoTerms of Use
We at moco operate a digital entertainment platform available where local law permits, and our terms outline how you access your account, use our sportsbook and gaming services, claim promotions, and settle disputes. By joining moco, you agree to these terms, which apply equally to all members whether you access our platform from Jakarta, Surabaya, Bandung, Medan, or Semarang.
Our service spans sportsbook betting on Liga 1, Piala Indonesia, Piala AFF, and international football; live-dealer tables including blackjack, roulette, baccarat, and Dragon Tiger; slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways; and esports markets covering Mobile Legends, Free Fire, and PUBG Mobile. Each activity on moco is governed by the same underlying principles: fairness, transparency, and member accountability.
This page covers account creation, deposits and withdrawals, bonus eligibility, and how we handle disputes. We encourage you to read these terms in full and contact our support team if anything is unclear.
Account creation and membership on moco
When you create an account on moco, you confirm that you are of legal age in your jurisdiction and that you are not accessing our service from a territory where online wagering is prohibited by local law. We require you to provide accurate personal information during registration—name, email, date of birth, and address. We use this information to verify your identity and comply with anti-fraud and financial regulations.
Your account is personal and non-transferable. You are responsible for keeping your login credentials confidential. If you suspect unauthorized access, contact our support team immediately. We reserve the right to suspend or close any account that violates our terms, engages in fraud, or uses our platform in ways contrary to local law.
We do not permit multiple accounts per person. If we discover duplicate registrations, we may freeze both accounts and forfeit any balances. This policy protects the integrity of our bonus system and ensures fair treatment across our member base.
Deposits, withdrawals, and payment methods on moco
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers through mobile banking, local payment, online payment, and e-wallet. All deposits are processed instantly and credited to your account within moments. You may fund your account as often as you choose. We do not impose account preferences at the platform level; however, your bank may apply its own transaction caps.
When you request a withdrawal on moco, we verify your account identity and check that your activity is consistent with our terms. This verification typically completes within a standard processing window. We return funds to the same payment method used for your deposit. If you prefer a different method, contact our support team. Withdrawal requests are non-reversible once submitted; if you change your mind, you must contact us before processing is complete.
We do not charge withdrawal fees. However, your bank may apply transfer charges depending on your payment method and account type.
How promotions work on moco
Our welcome bonus is available to new members upon their first verified deposit. The bonus is credited to your account balance and is usable across all games on moco—sportsbook, live-dealer, and slots. We do not publish fixed bonus amounts; instead, your specific offer is shown in your account dashboard after registration. Bonus terms require you to meet a playthrough condition before you can withdraw bonus credits as cash. These conditions are clearly stated when you claim your bonus.
Weekly cashback on moco is automatic. Every Sunday, we calculate your net activity from the prior seven days and deposit cashback to your account at midnight. Your cashback rate depends on your tier status: Standard, Silver, Gold, or Platinum. You can view your current tier and estimated cashback in your account dashboard anytime. Cashback is paid in cash, not bonus credit, and is available to withdraw immediately.
Our referral program rewards you when a friend joins moco via your unique link. Once your friend's account is verified and they place their first bet, you receive a bonus. Higher tiers unlock better referral commissions. We track all referrals transparently in your betting history.
Seasonal reload bonuses run during holidays—Idul Fitri, Idul Adha, Imlek, Nyepi—and around major sporting events. When we announce a reload campaign, eligible members can claim it via their account dashboard. Each reload has its own terms, published when the offer launches.
moco bonus principles
- All bonuses are claimed within your account; no bonus codes required.
- Bonus terms are specific to each offer and displayed at claim time.
- Playthrough conditions define when bonus credit converts to withdrawable cash.
- Bonus abuse—multi-accounting, collusion, or systematic loopholes—may result in forfeiture.
- We reserve the right to modify bonus structures with notice.
Fair play and game integrity on moco
All games on moco are fair. Our sportsbook odds come from established market feed providers. Our live-dealer tables broadcast from professional studios with real dealers and verifiable game outcomes. Our slot games are licensed titles from recognized suppliers that undergo independent testing for randomness. We do not alter odds, rig results, or manipulate payouts.
If you discover a game malfunction, incorrect settlement, or suspected unfair outcome, report it to our support team immediately. We investigate all disputes impartially and correct errors when verified. Your betting history is your audit trail; you can reference any transaction to support a dispute claim.
Jurisdiction and service availability on moco
Our services are available only where applicable law permits. We do not operate in territories where online wagering is prohibited. You are responsible for verifying that your access and use of moco comply with your own jurisdiction's regulations. We encourage all members to review their local environment before engaging with our platform.
If we determine that you are accessing moco from a prohibited jurisdiction, we may suspend or close your account. Any outstanding balance may be held pending legal clarification or returned to your registered payment method.
Dispute resolution on moco
If you have a complaint or dispute with moco, contact our support team with details of the issue and any relevant transaction information from your betting history. We respond to all disputes within a standard timeframe and aim to resolve them fairly based on our terms and the facts presented.
If we cannot resolve your dispute informally, we may escalate it to an independent mediator or pursue resolution through formal channels as permitted by applicable law. Your rights under consumer protection laws in your jurisdiction are not waived by these terms.
General conduct and account use on moco
You agree not to use moco for unlawful purposes, fraud, or activities that violate these terms. Prohibited conduct includes using automated tools to access our platform, attempting to manipulate odds or games, exploiting system glitches, or colluding with other members to gain unfair advantage. If we detect such behaviour, we may close your account and forfeit any balance.
We reserve the right to modify these terms at any time. Changes take effect upon publication on this page. Continued use of moco after changes constitutes acceptance of the new terms. We encourage you to review this page periodically.
Your use of moco is at your own risk. We provide the platform "as is" and make no warranty about uninterrupted access, accuracy of odds, or game outcomes beyond what is expressly stated in these terms. To the extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of moco.
Contact us about these terms
If you have questions about these terms or how they apply to your account, contact our support team. We are available via email, live chat, and phone during business hours. Our team will clarify any point and assist with account-related issues.
By using moco, you acknowledge that you have read, understood, and agree to these terms of use. We thank you for being part of our platform and remain committed to providing a fair, transparent, and enjoyable experience for all members.