moco Casino & Sportsbook Data Care
This page describes what we collect when you use moco and how we keep that data protected. We at moco take your privacy seriously, and we are transparent about every piece of information we request, how we process it, and who has access to it. Your trust is essential to our relationship, and we honor that trust through clear policies and secure practices.
When you open a moco account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, place a bet on Liga 1, Piala Indonesia, or Piala AFF, play blackjack or Dragon Tiger, or spin a slot game, we collect data to verify your identity, process your payments, settle your bets fairly, and comply with financial regulations. We do not sell your personal information to third parties for marketing purposes, nor do we share your betting activity with anyone outside our organization without your consent.
Below, we walk you through every data category, explain our retention policies, outline your rights, and show you how to contact us if you have questions about your privacy on moco.
What data we collect on moco
We collect information in several categories. First, we gather account details—your name, email address, date of birth, and physical address. We require this information to verify your identity and comply with know-your-customer (KYC) regulations. We also collect your phone number if you choose to register it for account recovery or customer support contact.
Second, we collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction date, amount, payment method, and reference number. We do not store your full card details or bank account numbers; those are processed by our payment partners and encrypted before storage.
Third, we collect betting and gaming activity. Every bet you place on our sportsbook, every hand of blackjack you play, every spin on Fortune Tiger or Mahjong Ways, and every esports market you engage with—Mobile Legends, Free Fire, PUBG Mobile—is logged in our system. This includes the game type, stake amount, outcome, timestamp, and resulting balance change. This data drives our loyalty tier system, calculates your weekly cashback, and allows us to detect fraud and suspicious patterns.
Fourth, we collect device and access information. We record your IP address, browser type, operating system, and device identifier when you access moco. This helps us secure your account, prevent unauthorized access, and improve our platform's performance across different devices.
How we use your data on moco
We use your information for essential purposes. First, we verify your identity before processing withdrawals. When you request a payout, we confirm that you are the account holder and that your activity is consistent with our terms. This check protects both you and our platform from fraud.
Second, we calculate your loyalty rewards. Your betting history feeds directly into our tier progression and weekly cashback system. We analyze your monthly stakes to determine whether you qualify for Silver, Gold, or Platinum tier status, and we compute your cashback rate based on your current tier. This calculation is automatic and fully transparent—you can view the logic anytime in your account dashboard.
Third, we use your data for regulatory compliance. Financial authorities in jurisdictions where we operate may require us to report user activity patterns or respond to specific account inquiries. We comply with these legal obligations while protecting your privacy to the fullest extent allowed by law.
Fourth, we detect fraud and abuse. We monitor for suspicious patterns—unusual transaction velocity, duplicate accounts, coordinated collusion, or requests from prohibited jurisdictions. Our security team uses your data to protect all moco members from threats.
Fifth, we use your contact information to send important account notifications. We email you transaction confirmations, bonus claims, withdrawal approvals, and security alerts. We do not send unsolicited marketing emails; you control your communication preferences in your account settings.
Where we store your data and data retention on moco
Our servers may sit outside your jurisdiction—your data may be processed and stored in data centers located in regions outside Indonesia. By using moco, you consent to this cross-border data transfer. We apply the same security standards to all locations where we store data.
We retain your account information for as long as your account is active plus seven years after closure. This retention period ensures we can investigate disputes, comply with financial audits, and respond to regulatory inquiries. Your betting history remains accessible for seven years, allowing you to verify past activity or settle claims. After seven years, we securely delete or anonymize your data unless law requires us to retain it longer.
Your data on moco
- We collect account details, payment information, betting activity, and device data.
- We use your data to verify identity, calculate loyalty rewards, comply with law, detect fraud, and send notifications.
- We retain account and betting history for seven years after account closure.
- We do not sell your data to third parties for marketing.
- We encrypt sensitive information and monitor for unauthorized access.
Third-party processors and your data on moco
We work with trusted partners to deliver our service. Our payment processors—the companies behind mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment integrations—handle your deposit and withdrawal transactions. They see your payment details but do not share that data with us in full; we receive only transaction confirmation and settlement status. These partners have their own privacy policies, and we encourage you to review them.
We also partner with game studios that provide our slot titles, live-dealer streaming, and sportsbook odds feeds. These partners see your betting activity within their specific games but do not have access to your personal account details or balance. Our agreements with all partners prohibit them from using your data for purposes beyond delivering our service.
We never sell your data to advertisers, data brokers, or other third parties without your explicit consent. We do not rent your email list or betting preferences to marketers.
Your rights over your data on moco
You have the right to access your data. Log into your moco account and view your profile, betting history, transactions, and account settings anytime. You can also request a full data export by contacting our support team; we will provide your information in a standard, machine-readable format within a reasonable timeframe.
You have the right to correct inaccurate information. If your name, email, or address is incorrect in your moco account, contact our team and we will update it immediately.
You have the right to close your account. If you wish to stop using moco, you can request account closure through your account settings or by contacting our team. We will delete your account data subject to our seven-year retention obligation for regulatory compliance.
You have the right to object to certain data uses. If you do not wish to receive notification emails, you can adjust your communication preferences in your account. If you believe we are processing your data unlawfully, you have the right to lodge a complaint with your local data protection authority.
How we protect your data on moco
We use encryption, firewalls, and secure authentication to protect your data. Your login credentials are hashed and never stored in plain text. Your payment information is encrypted in transit and at rest. We monitor our systems continuously for security threats and respond immediately to any breach we detect.
We do not guarantee perfect security—no system is immune to sophisticated attacks—but we employ industry-standard practices and regularly audit our infrastructure to minimize risk.
Jurisdiction and applicable law
Our privacy practices comply with applicable data protection laws in jurisdictions where we operate. If you access moco from Jakarta, Surabaya, Bandung, Medan, Semarang, or other regions, we apply the privacy standards required by those jurisdictions' regulations. If there is a conflict between this policy and local law, the local law takes precedence.
Changes to this privacy policy
We may update this policy at any time. Changes take effect upon publication on this page. We encourage you to review this policy periodically. If we make significant changes that affect how we use your data, we will notify you via email at the address on file in your moco account.
Contact us about privacy on moco
If you have questions about your data, how we process it, or your privacy rights on moco, contact our support team. We are available via email, live chat, and phone during business hours. We will respond to all privacy inquiries within a standard timeframe and work to address your concerns promptly.
Your privacy matters to us. We are committed to protecting your data, using it fairly, and respecting your rights on moco. Thank you for trusting us with your information.